The experiences for the past three decades in Home Wellness appliances have taught us that creating a better world starts with us. Education is the most important tool to change the world. As a solution, Coway University provides a continuous social learning experience that can change your life.
Vision & Mission 2030
Global Leading University.
Coway University, the driving force of change of life in the future
Provide systematic curriculum and specialized curriculum
Expansion of Opportunities
Global work position expansion through HR Value-Up
Experience and know-how sharing from Top Trainers of Theory and Practical in each specific field
Activating human community to expand the learning interaction between learning members
CU 3 Major Educational Goals
Humanity, Innovation, International
Global Leader Development
Key Features of the CU Program
Sales & Business Faculty
Health Planner is like our personal doctor that concern about our health. They always suggest the righteous product based on customer needs. In this faculty, various courses like basic sales skills, sales mindset, prospecting, sales motivation, and digital marketing are specially designed by our experts for HPs to sustain the business.
Customer Love & Service Faculty
Cody Lady always comes with heart service. They are the ones who provide premium product maintenance to our customers. Service from the heart never failed to make customers smile. This faculty is specially designed for Cody/ST to become a smart customer service that masters in Heart Service, communication, image etiquette, and much more.
Customer Experience & Technology Faculty
Coway Technician makes customer dream come true. They always witness happiness after products have been installed. CT is the one who focuses on product installation and product repair. This faculty providing high knowledge and skills on the technical aspect to make our CT become product experts and ensure customers have the best experience.
Homecare Technician is the one to ensure we sleep better. Our sleep experience feels great like in 5 stars hotel. They are the ones who provide Mattress Care Service to our customers with delicate service and high-tech equipment. This faculty is created to make our HT become a smart homecare engineer with advanced knowledge and skills about mattress care.
Leadership & Management Faculty
A leader is not born but is made. This is where we ‘made’ them. A great leader always comes with great management skills. In this faculty, we build up our potential leaders with righteous leadership and management skill courses like delegation, planning, problem-solving, and decision making skills that help the leader to relate in dealing with their subordinates.
CM Fira Nadhifa
Who would have thought that this woman named Fira Nadhifa, was still very young. Mba Fira was one of the first two Cody Managers of Coway Indonesia.
Two years with Coway, since 2019, Mba Fira feels that her journey to the CM position is quite surprising. Even so, the task as CM made Mba Fira get a lot of things. Mba Fira admitted that she learned her responsibility to ensure that Cody provides services in accordance with the Heart Service guidelines and applicable SOPs. Facilitate problem solving in the field based on data in existing systems and regulations. Support Cody’s activities both in terms of service, sales, and collection. And no less important is being a bridge between Cody and management in two directions.
When asked how was Mba Fira’s journey in Coway? He replied, “What is certain is that the development of this organization is very fast. Starting from being a Cody, six months later I was assigned to lead 6 Cody people. Then, four months later, I already had 2 Cody Branches, and three months later I added 3 Cody Branches. Six months later, at this time, I don’t realize that I have managed 67 Cody from the 3 Branches. Ha ha ha. That’s amazing. I faced many challenges on my way through it all. But I consider everything to be part of my learning and self-development, so just enjoy it.”
For tips for successful work, Mba Fira said, in the service sector, the most important thing to have is the ability to see things from the customer’s point of view. “If I were a customer of Coway, would I be satisfied with my Cody service? Can I trust Cody to provide a solution to my problem? Am I happy and comfortable with Cody coming to my house every month? This is what guides me in every step I take, so that our team can create a customer experience through Heart Service that cannot be replaced by other services out there.” This visionary and intelligent answer, of course, comes from Mba Fira’s own principles. “Trust the process. Many things that seem impossible to achieve at a certain point in time, but in fact can be achieved with determination and consistency in trying. I’ve heard someone say, ‘We overestimate what we can do in a year, but underestimate what we can do in a decade.’ It always cheers me up when I feel I haven’t accomplished much in my life.”